1. Introduction
We at Suraksha Setu (“we”, “us”, “our”) are committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and associated services.

2. Information We Collect

• Personal information you provide when you register or use certain features of the app (for example your name, phone number, email address).

• Location data: we may collect GPS or other location-based information from your device when the app is in use to facilitate emergency services and support.

• Emergency details and alert data: if you activate an emergency alert or submit incident information, the associated data will be collected.

• Usage and device information: this may include your IP address, device identifier, OS version, timestamps of use, and other diagnostic or log data.

3. How We Use Your Information

• To provide you with the core functionality of the app: e.g., initiating emergency alerts, sharing location with responders, sending notifications.

• To improve and optimise the service: analysing usage, diagnosing technical issues, enhancing user experience.

• To communicate with you: sending push notifications, updates, safety-alerts, and administrative messages.

4. Disclosure of Your Information

• We may share your information with emergency services, rescue or medical providers when you initiate an alert, and your consent (either explicitly or implicitly by activating the feature) is assumed for that purpose.

• We may disclose information if required by law or to protect our rights, the rights of others, or ensure the safety of users.

• We will endeavour not to disclose your personal information for marketing or third-party promotional purposes unless you explicitly consent.

5. Location Data and Consent

• Since the app relies on location data for emergency services, by installing and using the app you give permission for your device’s location to be collected, used and transmitted as per this policy.

• If you do not permit location sharing, certain key features may not work or may be partially disabled.

6. Data Retention

• We will retain your personal and location information for as long as necessary to fulfil the purposes described in this policy, unless a different retention period is required by law.

• If you choose to deactivate your account or uninstall the app, we will stop collecting new data and will delete or anonymise your previously-stored data as per our internal policy (unless legal or regulatory obligations require longer retention).

7. Security

• We take commercially reasonable measures to protect your data from unauthorised access, disclosure, alteration or destruction. However, no internet or mobile network transmission or storage method is 100% secure, so we cannot guarantee absolute security.

8. Your Rights & Choices

• You can opt out of providing certain information (for example location) though this may limit functionality.

• You can request deletion of your account and personal data.

• If there’s an update to this Privacy Policy, we will post the revised policy on the app/website and indicate the “Last Updated” date. Your continued use of the app constitutes acceptance of any changes.

9. Children’s Privacy

• The app is not intended for use by children under the minimum legal age (often 13 or as per local regulation). If we become aware we have collected personal data of a minor without parental consent, we will delete that data.

10. Changes to This Policy

• We reserve the right to revise this Privacy Policy at any time. We will update the “Last Updated” date and/or notify you via the app. Your continued use of the app after such changes means you accept the new policy.

11. Contact Us

• If you have questions or concerns about this Privacy Policy or the data practices of the app, please contact us via the support email or contact form provided in the app or on the website.

Last Updated: 29-Oct-2025